Help & Frequently Asked Questions

Welcome to Aura KP! Find quick answers about shopping, delivery and getting help with your order below.

How do I place an order?

Choose your product, select any available options and add it to your cart. Review your items, then continue to checkout to enter your delivery details and complete payment.

Where do you deliver?

We currently ship to South Africa. Please see our shipping policy for details.

How much does delivery cost?

Your shipping charge is shown at checkout before you complete your purchase. Any available free-shipping offer will also be displayed at checkout.

When will my order arrive?

Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships and are not guaranteed. Please refer to our shipping policy for more information.

How can I track my order?

Once your order ships, we will email a shipping confirmation with a tracking number and link if your shipping method supports tracking. Tracking information may take time to update. If you need help, email Aurakpshopify@gmail.com with your order number.

What if I entered the wrong delivery address?

Contact us as soon as possible at Aurakpshopify@gmail.com with your order number and the correct address so we can check whether a change is possible.

Can I change or cancel my order?

Contact us as soon as possible with your order number and request. Please check our return and refund policy for cancellation timeframes and conditions. Changes cannot be made once your order is in transit.

How do I request a return or exchange?

Email Aurakpshopify@gmail.com before sending anything back. Include your order number and the item you would like help with. Read our return and refund policy for eligibility, timeframes, return shipping charges and refund information.

What if an item arrives damaged or incorrect?

Please inspect your order on arrival and contact us immediately if an item is damaged, defective or incorrect. Include your order number and a description of the issue so we can help.

Where can I find refund information?

Our return and refund policy explains how returns are reviewed and approved refunds are processed. Your bank or payment provider may need additional time to post an approved refund.

How do I choose the right product?

Check the product description and any listed sizes, options or care information before ordering. If you have a question about a particular item, email us with the product name before you buy.